Delivering culturally appropriate services and providing language assistance to support all individuals within our network is a cornerstone of quality care and a responsibility required by federal and state regulations, as well as your contractual obligations with Blue Cross Blue Shield of Arizona Health Choice. By completing the Culture and Language Requirements for Delivering Quality Care training, providers and their staff gain a greater understanding of these responsibilities and the expectations for delivering culturally and linguistically appropriate services to our members.

This training covers the requirements, resources, and best practices necessary to support the diverse cultural and language needs of our membership. The training also supports the requirements outlined in the Blue Cross Blue Shield of Arizona Health Choice Provider Manual, Chapter 4: Cultural Competency and helps ensure compliance with applicable federal, state, contractual, and accreditation requirements.